1. Introduction
Last Updated: April 27, 2025

Welcome to Verbalyze (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Verbalyze (the “App”).

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
2.1 Personal Information
We may collect the following personal information:

Account Information: Email address used for authentication.
User Profile: Optional information you provide such as username and full name.
2.2 Chat Data
Conversation Content: Messages you exchange with AI companions within the App.
Session Information: Data about your chat sessions, including timestamps and session titles.
2.3 Usage Information
Device Information: Information about your mobile device, including device type, operating system, and unique device identifiers.
App Usage: Information about how you use the App, including features accessed and time spent.
3. How We Collect Information
We collect information in the following ways:

Directly from You: Information you provide when creating an account, setting up your profile, or using the chat feature.
Automatically: Information collected automatically through your use of the App.
4. How We Use Your Information
We use your information for the following purposes:

To Provide the Service: To create and maintain your account, provide the chat functionality, and deliver the features of the App.
To Improve the Service: To understand how users interact with the App and improve its functionality and user experience.
To Communicate with You: To respond to your inquiries and provide support.
To Ensure Security: To protect the App and our users from fraud, abuse, and unauthorized access.
5. Data Security and Storage
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information:

Encryption: All chat messages are encrypted using AES encryption before being stored in our database.
Secure Authentication: User authentication is handled through Supabase with secure token storage.
Secure Storage: On mobile devices, we use expo-secure-store to securely store sensitive information.
Regular Security Audits: We conduct regular security assessments to ensure your data remains protected.
5.2 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the services. You can request deletion of your account and associated data at any time through the App settings.

6. AI-Generated Content
6.1 Nature of AI Responses
The App uses artificial intelligence to generate responses in conversations:

AI-generated content is created in real-time based on your inputs.
Responses are for informational and educational purposes only.
AI responses may occasionally be inaccurate, incomplete, or inappropriate.
6.2 AI Data Processing
Your conversation data is processed by AI models to generate responses.
We use various AI providers as specified in the App settings, including DeepSeek and OpenRouter.
These AI providers process your data temporarily to generate responses and do not retain or use your data for other purposes.
All conversations with AI companions are encrypted before storage.
7. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party service providers that help us operate the App (such as cloud storage providers and AI service providers).
Legal Requirements: When required by law or to protect our rights or the safety of our users.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:

Access: You can access your account information and chat history through the App.
Correction: You can update your account information through the App settings.
Deletion: You can delete your account and associated data through the App settings.
Data Export: You can request an export of your data by contacting us.
9. Children’s Privacy
The App is not intended for children under the age of 13 (or higher depending on local regulations). We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child under the applicable age limit, we will take steps to delete that information as soon as possible. If you believe we might have any information from or about a child under the applicable age limit, please contact us at prengzi.redjon@gmail.com.

We comply with the Children’s Online Privacy Protection Act (COPPA) and similar regulations worldwide that are designed to protect children’s privacy.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Email: prengzi.redjon@gmail.com

12. Disclaimer
Verbalyze is a private, AI-powered chat companion that supports personal growth and emotional wellbeing through secure conversations. It is not intended to provide medical advice, diagnosis, or treatment. The information provided may be inaccurate or incomplete and should not be used as a substitute for professional care.

Emergency Notice
If you’re experiencing a crisis, DO NOT rely on this app. Instead, immediately:

Call emergency services (112 in Europe)
Contact your national crisis line
Visit your nearest Accident & Emergency (A&E) department
Contact your GP or a licensed mental health professional
Key Resources in Europe:

Mental Health Europe: www.mhe-sme.org
EUFAMI (Families & Support): www.eufami.org
European Alliance Against Depression: www.eaad.net
Verbalyze is NOT a substitute for licensed professional help or emergency services.